Opal Connect Privacy Policy
Last Updated: August 9, 2026
Opal Connect ("Opal Connect", "we", "us", or "our") is a customer communication and messaging management system operated by Opal Hotel Amman in Amman, Jordan.
This Privacy Policy explains how Opal Connect collects, receives, uses, stores, and protects information when businesses and customers communicate through supported messaging platforms, including Instagram, Facebook Messenger, and WhatsApp.
By interacting with a business account connected to Opal Connect, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Opal Connect may receive and process information provided through Meta platforms and other supported communication channels.
Depending on the platform and the type of interaction, this information may include:
Your name or profile name
Instagram or Facebook username
Platform-specific user or account identifiers
Profile information made available through the applicable platform
Messages you send to connected business accounts
Replies and other conversation content
Comments made on connected social media accounts
Message timestamps
Message delivery and read status
Message reactions
Attachments or media sent through supported messaging channels
Technical metadata associated with conversations, messages, comments, or platform events
We only process information that is necessary for operating Opal Connect and managing communications with customers.
2. How We Receive Information
Information may be received when you interact with a business account connected to Opal Connect through services such as:
Instagram Direct Messages
Facebook Messenger
WhatsApp
Instagram comments
Facebook comments
Other Meta messaging or engagement features supported by Opal Connect
Information may be transmitted to Opal Connect through official APIs, webhooks, and integrations provided by Meta and other supported service providers.
3. How We Use Information
We may use information processed through Opal Connect to:
Receive and display customer messages
Organize customer conversations in a unified inbox
Allow authorized staff to respond to customer messages
Identify the business account or communication channel associated with a conversation
Manage customer service inquiries
Respond to questions, reservations, service requests, complaints, and feedback
Manage comments and social media interactions
Track message delivery and read status
Maintain conversation history
Improve customer service operations
Troubleshoot technical issues
Maintain the security and reliability of the service
Comply with applicable legal or regulatory obligations
We do not use information received through Opal Connect for purposes that are unrelated to providing customer communication and business messaging services.
4. Meta Platform Data
Opal Connect integrates with Meta services, including Instagram, Facebook Messenger, and WhatsApp.
When you communicate with a connected business through a Meta service, certain information may be made available to Opal Connect through Meta's APIs and webhooks.
The information available to us depends on the permissions granted to Opal Connect, the features being used, your interaction with the business, and Meta's applicable platform rules.
Opal Connect does not request or store your Instagram, Facebook, or WhatsApp account password.
5. How We Store Information
Information processed through Opal Connect may be stored using secure hosting, database, and infrastructure providers necessary to operate the service.
Our current infrastructure may include:
Web application hosting and server infrastructure
Secure cloud database services
Meta APIs and messaging infrastructure
We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Service Providers
We may use third-party service providers to operate and maintain Opal Connect.
These providers may process information only as necessary to provide services such as:
Application hosting
Cloud database infrastructure
Messaging APIs
Security
Technical monitoring and maintenance
Our current technology infrastructure includes services provided by Meta Platforms, Hostinger, and Supabase.
These service providers may process data according to their own terms, privacy policies, and applicable data protection obligations.
7. Sharing of Information
We do not sell personal information processed through Opal Connect.
We do not rent personal information to third parties.
Information may be disclosed only when reasonably necessary:
To provide and operate Opal Connect
To authorized employees or representatives responsible for customer communications
To infrastructure or technology providers necessary to operate the service
To comply with applicable laws, regulations, court orders, or lawful government requests
To investigate fraud, abuse, security incidents, or violations of applicable terms
To protect the rights, safety, and security of Opal Connect, our businesses, customers, or others
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing customer service, maintaining business communications, resolving disputes, maintaining security, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information, the communication channel, operational requirements, and applicable laws.
Information that is no longer required may be deleted, anonymized, or securely removed from active systems where reasonably practicable.
9. Data Deletion
You may request deletion of personal information associated with your interactions through Opal Connect.
Instructions for submitting a data deletion request are available at:
https://opalhoteljo.com/opal-connect-data-deletion
You may also contact us directly at:
Please include enough information for us to identify the relevant data, such as:
Your name
Your Instagram or Facebook username, where applicable
The business account you contacted
The platform you used
A brief description of your deletion request
We may request reasonable verification before processing a request in order to prevent unauthorized deletion of another person's information.
10. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Object to certain processing
Request information about how your data is used
To exercise any applicable privacy rights, contact us at:
We will review requests and respond in accordance with applicable legal requirements.
11. Children's Privacy
Opal Connect is designed for business and customer communication and is not intentionally designed to collect personal information from children.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we may take reasonable steps to delete it.
Parents or guardians who believe that information relating to a child has been processed through Opal Connect may contact us at info@opalhoteljo.com.
12. International Data Processing
Technology providers used to operate Opal Connect may process or store information in countries other than the country in which a user is located.
Where applicable, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information being processed.
13. Third-Party Platforms
Communications processed by Opal Connect may originate from third-party platforms such as Instagram, Facebook, and WhatsApp.
Your use of those platforms is also governed by the terms and privacy policies of the applicable platform provider.
Opal Connect is not responsible for the independent privacy practices of third-party platforms.
14. Security
We use reasonable administrative and technical safeguards designed to protect information processed through Opal Connect.
Access to Opal Connect is intended to be limited to authorized persons who require access for legitimate business or technical purposes.
We also take reasonable measures to protect access credentials, API tokens, application secrets, databases, and server infrastructure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Opal Connect, our technology, legal requirements, or our data practices.
When changes are made, the "Last Updated" date at the top of this page will be revised.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, privacy requests, or data deletion requests relating to Opal Connect, please contact us:
Opal Connect
Operated by Opal Hotel Amman
Amman, Jordan
Airport Road, Amman, Jordan
Email: info@opalhoteljo.com
Website: www.opalhoteljo.com
